Voice-over-IP telephony (VoIP) is way more than just lower-cost business phone communications. For many organizations, switching to VoIP offers the ability to integrate cutting-edge add-on features at a minimal charge. As VoIP expert writes, these features can offer immense benefit as “business tools” and be “truly helpful” to your employees and customers.
While many VoIP features are well-known, others could come as a surprise to prospective business users. Check out these five mind-blowingly cool ways to enrich your business voice experience.
- Computer Calling
Desk phones aren’t always the most convenient device for performing calls, particularly if an employee needs to discuss sensitive information. As SCORE points out, VoIP provides the freedom for users to make calls from a number of different devices. Depending on your VoIP configuration and vendor, you can anticipate being able to use laptops, desktop computers, tablets and mobile phones as tools from calling from a single, designated phone line.
The ability to use a single phone line across multiple devices offers convenience to your employees and customers. Instead of having to juggle multiple numbers for desk phones and mobile devices, your clients can rely on a single contact number for your employees.
- Voicemail to Email Transcription
It’s not always possible or practical to listen to voicemail’s. If your employees are working from the road for business travel or attending long hours of meetings, the necessity of having to “call in” to a voicemail inbox can lead to long delays in responding to internal and external messages.
With voicemail to email transcription, your employees can receive instant text transcripts of voicemail’s any time they have access to email messages. By allowing workers to respond to questions via email or escalate issues appropriately, this feature allows you to improve the continuity of communications when your employees are unable to take or place calls
- Internal Mobile Transfers
Historically, it’s been challenging for many organizations to juggle external phone lines at multiple business locations. When clients need to be transferred to an employee mobile device or a different branch, employees have often needed to provide the number directly to the customer. With VoIP phone, it’s easy to perform an “internal” transfer of clients to any number, regardless of the phone line’s location. VoIP mobility features offer ease-of-use to internal users, and convenience to your customers.
- Physical Security Integration
As Find a Fax highlights, some businesses have integrated physical security features with their system’s end-user VoIP capabilities. For organizations with locked entrances, it’s possible to “buzz in” visitors via a VoIP interface on a computer, tablet or mobile device. This can be advantageous for data center workers and other individuals who may work during hours when building security is off-duty.
Organizations can also use VoIP physical security integration to maintain compliance with physical security standards within the organization, such as secured areas where sensitive data is stored. Integrating building access functionality with your VoIP system can allow organizations complete oversight of access permissions, usage tracking and other critical functions.
- Fax Integration
With VoIP, physical fax machines could become close to obsolete. Individuals within an organization who have a need to receive faxes on a regular basis can receive data transmissions through their private branch exchange (PBX), and have the documents emailed to them in PDF form. Not only can this “green” your communications by reducing the number of printed faxes, it can increase your user’s ability to receive faxed documents from a mobile device or remote locations.
No two organizations’ VoIP needs are the same? The VoIP add-on features that benefit your business could feel clunky and out-of-place to your competitor. By understanding your business requirements and selecting an appropriately flexible vendor, you can custom design a VoIP experience that supports the way your business wants to work.
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