So you’re thinking about merging your business’ data and voice services with the introduction of an IP telephony system, but you’re not sure where to start?
Firstly, a couple of words of reassurance: most importantly, you’re doing the right thing. IP telephony offers numerous advantages to your firm, from cost savings and business continuity to improved productivity and making it easier to move office.
Secondly, and perhaps more importantly, it’s worth stressing that help is at hand when it comes to making the switch to an IP-based telephone system. With that in mind, we’ve compiled a list of pointers designed to make the move as simple as possible.
Know what you need
It’s vital to ensure you’ve got a pretty solid idea of what you actually need from your new telephony system before you get rid of the old one.
There are two things that should be considered here. Firstly, make sure you recognize the problems with your existing setup. After all, how can you expect to put a more effective solution in place if you don’t understand where and how the current system can be improved?
You must also consider the primary goals of your operation and whether or not your phone system makes it easier or harder to achieve them. If the answer is the latter option, it’s definitely about time you looked for an alternative solution.
Make sure your current network is up to the task
Once you’ve made the switch to a VoIP-based service, your existing data communication network will see an upturn in traffic as phone calls are transmitted as data via the internet.
You’ll need a converged IP network to achieve this, with routers and switches that are capable of dealing with the surge in traffic and functionality.
It’s also important to consider quality of service; where VoIP is concerned, this typically means voice and video traffic will be given priority over other forms of data travelling across the infrastructure.
Consider your need for additional features and apps
Of course, IP telephony offers far greater functionality than a traditional phone network, so once the basic system is up and running smoothly, it’s well worth assessing whether or not you need extra features – whether that’s integrated Call Recording services, Conferencing or simply adding Instant Messaging and Presence capabilities.
Don’t forget the need for security
It’s important to discuss with your provider the security features that are available to you; make sure layered protocols – appropriate to your business – have been put in place.
However, the need for effective security shouldn’t dissuade you from making the move to IP telephony. Bear in mind that while it may seem a world away from the relatively ancient system you’ve got in place at the moment, the technology has been around for years, is extremely user-friendly and has been adopted by countless businesses across the world.
Look how many firms are already using VoIP!
Adoption of IP telephony services has never been higher. According to researches, there has been a 550 per cent upturn in adoption of VoIP services since 2012, with more than nine in ten IT executives across all corporate markets saying they find it to be more compelling than any other current telephony platform in terms of the benefits it provides.
IP telephony can even reduce your costs
Your new VoIP system won’t just make your life easier, it could even benefit your bottom line.
For instance, the technology could allow staff to work efficiently from home or hold video conferences with employees in other offices, potentially cutting down on travel costs.
It also gives you the advantage of free internal calls between anyone using the VoIP solution – even between home workers and people in different branches.
At Radiant Info Solutions, we recognize that telephony plays an integral part in the day-to-day operations of your business. Contact Radiant Info Solutions today to find out how we can help you make the move to VoIP – trust us, you won’t look back!
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