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Network Operation Center Outsourced (NOC) Support and services play a pivotal role in ensuring the efficient and uninterrupted operation of IT infrastructure, networks, and services within an organization. NOCs are often staffed around the clock and are equipped with advanced monitoring tools, skilled technicians, and robust processes to manage, monitor, and maintain an organization’s network and related systems.

1. 24/7 Network Monitoring:

• Our Network Operation Center operates around the clock to provide real-time remote monitoring of your IT infrastructure. We monitor critical network components, including servers, switches, routers, and applications, to ensure their optimal performance.
• Continuous monitoring allows us to proactively identify issues and potential bottlenecks, minimizing downtime and disruptions to your business operations.

2. Trouble Ticket Management:

• We offer prompt trouble ticket management services to address and resolve IT issues efficiently. When a problem arises, our team creates a trouble ticket, tracks its progress, and ensures it receives appropriate attention.
• This systematic approach ensures that issues are resolved in a timely manner, reducing the impact on your organization.

3. RIMS (Remote Infrastructure Management Services):

• Our Remote Infrastructure Management Services (RIMS) encompass a wide range of offerings designed to streamline IT operations and enhance efficiency:
• Help Desk: Our help desk support team is readily available to assist your employees with IT-related inquiries and issues. We strive for first-call resolution to minimize disruptions and improve user satisfaction.
• First Call Resolution: We prioritize resolving issues on the first call to reduce the need for follow-up and minimize downtime.
•  Asset/ Patch Management: Effective asset management ensures that your hardware and software resources are well-maintained and up-to-date. We also handle patch management to keep your systems secure and compliant.
• End Point Management: We manage and maintain end-user devices, ensuring they are properly configured, secure, and operating efficiently.
• Policy & Automation: We help you define and enforce IT policies to ensure compliance and security. Automation is leveraged to streamline routine tasks and reduce manual efforts.

4. 24/7 Data Center Monitoring & Management:

• Our Network Operation Center extends its expertise to the data center environment. We provide comprehensive monitoring and management services to ensure the smooth operation of your data center infrastructure.
• This includes monitoring server health, data storage, network connectivity, and security protocols to maintain data integrity and availability.

5. Vendor Coordination:

• Managing vendor relationships is crucial for smooth IT operations. We coordinate with vendors on your behalf, ensuring that third-party products and services are integrated seamlessly into your infrastructure.
• Our team acts as a liaison, handling communication, procurement, and issue resolution with various vendors, simplifying your vendor management process.

Our NOC services are designed to provide your organization with peace of mind regarding IT infrastructure performance and management. With 24/7 monitoring, rapid issue resolution, and comprehensive support, we aim to minimize downtime, improve efficiency, and enhance the overall IT experience for your organization.