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KPO Services

Extensive Industry Experience

Extensive Industry Experience

Quick and Accurate Quotes

Quick and Accurate Quotes

Strong Industry Partnerships

Strong Industry Partnerships

24*7 Customer Service Support

24*7 Customer Service Support

Recognized Partners

Recognized KPO
Experts

Commitment of Timely Service

Commitment of Timely Service

CALL US:+91-95822 16619

To receive a quick quotation and response, please submit your requirement here. (24×7 quote by our MS 0365 training)

What is KPO

Empower Your Workforce with Expert Microsoft 365 Training

As a trusted Microsoft Partner, Radiant Info Solutions is proud to offer world-class training programs on Microsoft 365 (Office 365) administration. Our comprehensive training equips IT professionals and organizations with the skills to deploy, manage, and optimize Microsoft 365 environments, ensuring seamless collaboration, robust security, and compliance with industry standards.

This training module is designed for IT professionals and system administrators seeking to master the administration of Microsoft 365 (Office 365). It provides in-depth knowledge and hands-on skills to configure, manage, and troubleshoot Microsoft 365 services, ensuring secure, efficient, and compliant cloud-based productivity solutions.

Why Choose Us as Your Trusted KPO Partner?

Target Audience

  • IT administrators and system engineers
  • Organizations transitioning to or optimizing Microsoft 365 environments

Duration

  1. 60-90 Min ( Basic )
  2. Module can extend on the basis of in-depth understanding required
Multilingual Call Centre

Deep Domain Expertise
Our experts deliver tailored solutions with proven knowledge in finance, healthcare, legal, and technology sectors.

Service Range

Comprehensive Service Range
End-to-end KPO solutions from data analytics to research, financial modeling, and automation for diverse business needs.

Technology Integration

Advanced Technology Integration
Leveraging AI, machine learning, and cutting-edge tools, we deliver precise, efficient, and scalable solutions.

Proven Track Record

Proven Track Record
Successfully delivering complex global projects with accuracy, timeliness, and measurable results.

Customized Solutions

Customized Solutions
We design bespoke strategies to align with your unique business goals, enhancing operational efficiency and decision-making.

Robust Data Security

Robust Data Security
Adhering to strict compliance and security protocols, we safeguard sensitive information with industry-leading practices.

Cost-Effective

Cost-Effective Excellence
High-quality services at competitive pricing, maximizing ROI without compromising on expertise or delivery.

24/7 Answering

24/7 Global Support
Our dedicated teams provide round-the-clock assistance, ensuring seamless collaboration across time zones.

From One to Many — Scalable Solutions That Evolve With You

We supports on-demand scaling—start with one or few resources and expand flexibly as your operations or projects evolve.
We align with your pace and goals.

Why Choose Us as Your Trusted Microsoft Partner?

Authorized Microsoft Partner with Deep Expertise

  • Recognized as an Authorized Microsoft Partner, ensuring training aligns with Microsoft’s highest standards.
  • Extensive knowledge of Microsoft 365 services, including Exchange Online, SharePoint, Teams, and Microsoft Entra ID.
  • Training delivered by experts with comprehensive understanding of Microsoft 365 administration, deployment, and optimization.

Flexible Learning Options

  • Instructor-led training virtual /online for interactive, expert-guided sessions.
  • Customized corporate training tailored to your organization’s specific needs.

Comprehensive and Practical Training

  • Covers all critical aspects of Microsoft 365 administration, from tenant setup to security and compliance.
  • Hands-on labs and real-world scenarios to ensure practical, actionable skills.

Ongoing Support

  • Post-training access to recorded sessions, Q&A webinars, and a dedicated support portal.
  • CPD-accredited Certificate of Completion for all participants.

Ready to Elevate Your Business?
Hire Radiant for KPO Excellence

Choose Radiant Info Solutions as your best KPO partner. Our team works closely with top businesses around the globe and helps them enhance their strategic management strategies. With specialization in KPO services in India, we aim to help big enterprises and SMEs thrive in the fiercely competitive market. Collaborate with us today in just a few steps!

Module Contents

Module 1: Introduction to Microsoft 365 Administration

  • Objective: Understand Microsoft 365 services, architecture, and administrative roles.
  • Topics:
    • Overview of Microsoft 365 as a cloud productivity platform
    • Key services: Exchange Online, SharePoint Online, Teams, OneDrive, and Microsoft 365 Apps
    • Licensing and subscription models (Business, Enterprise, Education)
    • Navigating the Microsoft 365 Admin Center
    • Administrative roles and permissions

Module 2: Tenant Management

  • Objective: Configure and manage Microsoft 365 tenant settings.
  • Topics:
    • Setting up organizational profiles and custom domains
    • Managing tenant subscription options and component services
    • Configuring user accounts, licenses, and groups
    • Managing client connectivity for Microsoft 365 Apps
    • Monitoring tenant health and usage analytics (Microsoft 365 Adoption Score)

Module 3: Exchange Online Administration

  • Objective: Administer and troubleshoot Exchange Online services.
  • Topics:
    • Configuring mailboxes, distribution groups, and mail flow
    • Managing spam and malware protection
    • Setting up transport rules and connectors
    • Troubleshooting mail delivery and connectivity issues

Module 4: Microsoft Teams Administration

  • Objective: Deploy and manage Microsoft Teams for collaboration.
  • Topics:
    • Configuring Teams policies for chat, meetings, and channels
    • Managing Teams apps, integrations, and guest access
    • Monitoring Teams usage and performance
    • Troubleshooting Teams connectivity and functionality

Learning Outcomes

By the end of this training, participants will be able to:

  • Configure and manage Microsoft 365 tenant settings, user accounts, and licenses.
  • Protect the organization with Microsoft 365 security and compliance tools.
  • Administer Exchange Online, SharePoint Online, Teams, and Microsoft 365 Apps.
  • Troubleshoot common issues and optimize Microsoft 365 performance.

Why Radiant Info Solutions?

At Radiant Info Solutions, we combine our deep Microsoft expertise with a commitment to delivering transformative learning experiences. Our training programs are designed to empower your team to harness the full potential of Microsoft 365, driving productivity, security, and innovation across your organization.

Connect Now, Get Quick Responses!

How it Works

Contact Us

Contact Us

Reach out to our team via phone, email, or our website contact form. Provide some basic information about your business and plans you’re interested in.

Our Team

Our Team Review the Requirement

Our experts will review your current need and explore the best options to optimize your requirements, ensuring you get the most cost-effective and efficient solution for your business.

Quotation mail

Receive Your Customized Quotation

After the review, we will provide you with a detailed, personalized quotation, including pricing and recommendations tailored to your business needs.

Why Choose Radiant as Your Preferred KPO Partner?

We deliver tailored, technology-driven Knowledge Process Outsourcing solutions that empower federal and corporate clients worldwide. Our skilled workforce ensures seamless execution of complex tasks, from analytics to digital transformation. Partner with us for strategic guidance and unmatched efficiency in global market expansion.

Message for Quick Quotation

For a quick quotation, share your requirements here:

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Looking for Advice ?

Connect with our KPO Consultant

📞  +91-95822 16619
📧  leads@radiant.in

FREQUENTLY ASKED QUESTIONS

Is Radiant suitable for companies with dynamic or fluctuating seat requirements?

Yes. Radiant’s delivery model supports on-demand scaling—start with one or few resources and expand flexibly as your operations or projects evolve. We align with your pace and goals.

Can I choose specific KPO functions instead of a complete service package?

Yes, Radiant offers modular service engagement. You can select specific functions (like recruitment, financial reporting, content creation, etc.) without opting for an entire department or bundled solution.

What is the typical onboarding time for a new KPO project?

Onboarding timelines vary by project complexity, but small-to-mid-sized projects can go live within 5–10 business days. We ensure fast ramp-up through predefined onboarding processes and resource readiness.

Can Radiant customize its KPO services to align with our in-house processes?

Absolutely. Radiant works as an extension of your team, aligning with your internal workflows, KPIs, documentation formats, compliance guidelines, and cultural expectations.

What are the pricing models for Radiant’s KPO services?

We offer flexible pricing options, including:

  • Per-seat/monthly pricing
  • Per-task or project-based pricing
  • Hourly rates for short-term work
    Pricing is customized based on service scope, duration, and skill level required.

How does Radiant ensure data security and confidentiality in KPO engagements?

We follow strict data protection protocols including NDAs, access controls, secure cloud environments, and compliance with global data standards like GDPR and ISO 27001.

Can Radiant support KPO services across multiple time zones?

Yes. Radiant operates with a 24×7 delivery capability, supporting global clients across different time zones with overlapping shifts, rotational staffing, and regional alignment.

Does Radiant offer trial or pilot programs before long-term contracts?

Yes, we often offer short-term pilot projects or test runs, allowing clients to evaluate quality, collaboration, and results before committing to a longer-term engagement.

What happens if I need to scale up or down mid-project?

Radiant provides on-demand scalability. You can increase or reduce the number of seats/resources based on evolving project needs or budgets—with minimal disruption to operations.

Who manages the resources once onboarded?

You’ll have a dedicated project manager or service delivery lead from Radiant, plus direct access to the team (if needed). We ensure seamless communication, daily/weekly reporting, and performance tracking.

Does Radiant provide domain-specific experts or only generalists?

Radiant has a pool of domain-specific professionals in finance, HR, IT, education, marketing, and more—ensuring industry-aligned output, faster learning curves, and strategic contributions.

How does Radiant ensure the quality of its KPO services?

Quality is maintained through multi-tiered checks, performance audits, real-time monitoring, client feedback loops, and adherence to SLAs. Every deliverable is reviewed by experienced supervisors or quality analysts.

What communication channels are used to collaborate with the Radiant team?

We use platforms like Microsoft Teams, Slack, Zoom, Google Meet, and email for real-time collaboration. Dedicated SPOCs and account managers ensure transparent and uninterrupted communication.

Will Radiant train its KPO staff according to our company-specific tools or policies?

Yes. We offer custom onboarding and process-specific training to align our resources with your tools, workflows, compliance standards, and communication protocols.

What delivery models does Radiant offer for KPO engagements?

Radiant supports remote deliveryonsite deploymenthybrid models, and offshore teams based on your operational and security preferences.

Can Radiant support multi-language requirements for global businesses?

Yes. Depending on the scope, Radiant can deploy multi-lingual professionals or language-specific teams for global customer support, content creation, research, and documentation.

Does Radiant provide documentation and reporting on project progress?

Absolutely. We deliver weekly/monthly performance reports, project status updates, SLA adherence reports, and customized dashboards—ensuring full visibility and accountability.

To find out more speak to one of our KPO specialists !

Call: +91-11-46515639/40 or email: leads@radiant.in