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Empower Your IT with ManageEngine ServiceDesk Plus
In today’s fast-paced, digitally connected world, efficient IT Service Management (ITSM) is crucial for operational excellence. Downtime, delayed responses, and lack of process standardization can significantly affect user satisfaction and business outcomes. That’s where ManageEngine ServiceDesk Plus steps in—as a comprehensive, ITIL-ready solution built to streamline IT help desk functions, enforce service-level agreements, and manage assets effectively.
Radiant Info Solutions, a certified ManageEngine partner in India, plays a critical role in deploying and supporting ServiceDesk Plus across industries. With deep expertise in IT infrastructure and service automation, Radiant ensures that businesses extract maximum value from their ServiceDesk Plus investment.
Connect Now, Get Quick Responses!
How it Works
Contact Us
Reach out to our team via phone, email, or our website contact form. Provide some basic information about your business and plans you’re interested in.
Our Team Review the Requirement
Our experts will review your current need and explore the best options to optimize your requirements, ensuring you get the most cost-effective and efficient solution for your business.
Receive Your Customized Quotation
After the review, we will provide you with a detailed, personalized quotation, including pricing and recommendations tailored to your business needs.
Get started today by contacting us, and let’s find the best solution for your business!
Why Partner with Us?
Authorized Partner with Deployment Expertise
Radiant brings hands-on experience in deploying, configuring, and optimizing the full range of ManageEngine products—ensuring fast, error-free implementation tailored to your IT environment.
Comprehensive IT Operations Coverage
From network monitoring and server performance to endpoint management and IT asset tracking, Radiant enables you to harness ManageEngine’s unified platform for complete IT visibility and control.
Seamless Integration & Customization
We integrate ManageEngine tools with your existing infrastructure—AD, cloud, and hybrid systems—while customizing workflows, dashboards, and reports to meet your business processes.
Dedicated Support & AMC Services
Radiant offers structured AMC and post-deployment support, including updates, troubleshooting, SLA-backed services, and user training to ensure long-term value and reliability.
Consulting & Licensing Guidance
Our consultants help you select the right licensing models, optimize costs, and scale your ManageEngine setup as your business grows—maximizing ROI and operational efficiency.
15+ Years
IT Operations & Security Management Expertise
10+
Certified Engineers for Product Suite
24/7
Support, License Management & AMC Services
360*
End-to-End Deployment & Integration Services
What Is ManageEngine ServiceDesk Plus?
ManageEngine ServiceDesk Plus is a unified help desk and asset management platform designed for modern IT environments. Built on ITIL frameworks, it supports service request handling, problem and change management, configuration management, and more—making it a comprehensive platform for IT operations.
Its intuitive interface, powerful automation, and integration capabilities make it ideal for organizations of all sizes seeking to standardize IT processes while maintaining service quality.
Editions Tailored for All Business Sizes
To meet varied operational needs, ServiceDesk Plus is available in three scalable editions:
1. Standard Edition
Ideal for companies needing robust ticketing and a self-service portal. Streamlines request fulfillment while reducing manual workload.
2. Professional Edition
Combines help desk functionality with comprehensive asset management—making it suitable for mid-sized enterprises with growing IT infrastructure.
3. Enterprise Edition
Designed for large organizations. Includes ITIL modules like Change, Problem, Release Management, CMDB, and Project Management with full customization capabilities.
Why Organizations Choose ServiceDesk Plus
ServiceDesk Plus offers an edge over traditional help desk tools by embedding automation and intelligent workflows into everyday operations. Some of its core advantages include:
Reduced Ticket Resolution Time: Smart automation and technician assignments ensure faster resolution
Improved Asset Visibility: Integrated asset discovery and tracking reduce procurement costs and audit risks.
Consistent User Experience: Unified service portals and knowledge bases improve end-user satisfaction.
Compliance-Friendly: Ensures data security and audit readiness through role-based access controls and log monitoring.
Customizable & Scalable: Modular structure lets organizations add features as they grow.
Radiant Info Solutions – Your Trusted ManageEngine Partner in India
Radiant Info Solutions has emerged as a preferred ManageEngine partner by offering licensing, deployment, training, and ongoing support under one roof. Headquartered in New Delhi, with pan-India presence, Radiant supports hundreds of clients across sectors.
Our Value-Added Services:
- License Procurement & Consultation
- Custom Deployment & Configuration
- Onboarding & User Training
- Managed Services & Support
- Annual Maintenance & License Renewal Management
- Migration from Legacy ITSM Platforms
We tailor every ServiceDesk Plus deployment to match your exact business needs—helping you implement best practices in ITSM while staying within budget.
ServiceDesk Plus License Renewal & Upgrade Services
With continuous updates and evolving IT needs, regular license renewal and upgrades are vital. Radiant Info Solutions provides end-to-end support for:
Timely Renewal Notifications
Edition Upgrades (e.g., Standard to Enterprise)
Adding Technicians or Modules
Switching from On-Premises to Cloud Versions
License Consolidation Across Multi-Location Setups
We ensure your service desk remains compliant, up-to-date, and uninterrupted throughout the year.
Pan-India Presence with Local Expertise
Radiant Info Solutions serves clients across metro cities and tier-2 regions, including:
Delhi NCR – Government institutions, educational campuses
Mumbai – BFSI and media companies
Bangalore – IT services and tech startups
Chennai & Hyderabad – Manufacturing and healthcare
Pune, Kolkata, Ahmedabad – SMEs and multi-location enterprises
No matter where your business operates, our technical teams are equipped to deploy, train, and support your teams on-site or remotely.
Industries Leveraging ServiceDesk Plus with Radiant
Healthcare
Hospitals and clinics use ServiceDesk Plus to handle medical device asset tracking, user access provisioning, and IT request management.
Corporate Enterprises
Large organizations centralize IT operations with advanced workflows and real-time performance insights.
Government & Education
Ensures structured change management, compliance tracking, and cost-effective service automation.
Retail & Logistics
Manage distributed IT assets and service centers efficiently with geo-tagging and branch-wise ticketing.
Radiant ensures tailored solutions across all sectors, helping businesses achieve IT operational excellence.
Driving Digital Transformation with ITSM
More than just a help desk, ServiceDesk Plus is a digital transformation enabler. It automates IT workflows, enforces governance, and accelerates service delivery—all while giving CIOs visibility into operations.
With Radiant Info Solutions managing the end-to-end lifecycle of your ServiceDesk Plus investment, you gain:
- Operational Efficiency
- ITIL Best Practice Implementation
- Faster Time-to-Resolution
- Faster Time-to-Resolution
- Long-Term IT Sustainability
Why Choose Radiant as Your Preferred Manage Engine Partner?
Choose Radiant as your preferred partner for Manage Engine solutions. Our expert implementation and dedicated support ensure optimized IT management performance. We provide customized solutions for enhanced monitoring, automation, and seamless integration, delivering reliable, high-quality Manage Engine services tailored to your needs.
Message for Quick Quotation
For a quick quotation, share your requirements here:
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📞 +91-11-46515639/40
📧 leads@radiant.in
FREQUENTLY ASKED QUESTIONS
What is ManageEngine ServiceDesk Plus?
ServiceDesk Plus is an ITIL-ready help desk software with integrated asset and project management features, helping IT teams streamline ticketing, incident management, change requests, and more.
How can Radiant Info Solutions help with ServiceDesk Plus licensing?
Radiant is a trusted ManageEngine partner that helps you identify, procure, and deploy the right ServiceDesk Plus license—whether it’s Standard, Professional, or Enterprise edition—based on your business needs.
What licensing models are available through Radiant?
We offer both perpetual and subscription-based licenses for on-premise deployments, as well as cloud-based licensing for hosted ServiceDesk Plus versions.
Can Radiant help with license renewal and upgrades?
Yes. We manage license renewals, version upgrades, and module expansions to ensure your ServiceDesk Plus instance stays compliant and up to date.
What services are included along with license procurement?
Radiant offers complete lifecycle services: consultation, deployment, configuration, integration with AD/email, user training, and post-deployment support.
Can I start with a small license and scale up later?
Absolutely. ServiceDesk Plus is scalable, and Radiant will help you upgrade licenses to match your growing helpdesk or asset management requirements.
Do you offer assistance in choosing the right edition?
Yes. We assess your organization’s ITSM maturity and recommend the appropriate edition (Standard, Professional, or Enterprise) based on your workflows and ITIL needs.
Is there support for integrating ServiceDesk Plus with other IT tools?
Radiant provides expert services to integrate ServiceDesk Plus with tools like AD, Outlook/Exchange, SNMP monitoring systems, and third-party ITSM/ERP platforms.
What makes Radiant an expert in ServiceDesk Plus licenses?
Radiant combines domain knowledge, certified consultants, proven deployment experience, and direct access to ManageEngine support, ensuring fast, reliable, and compliant license services.
Can Radiant provide demos or POC setups?
Yes. We offer guided demonstrations and proof-of-concept (POC) environments so that you can experience the platform before full-scale deployment.
To find out more speak to our Manage Engine Sales specialists !
Call: +91-11-46515639/40 or email: leads@radiant.in