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SLA Based Management
SLA (Service Level Agreement) Based Management
In the realm of IT Facility Management, precision and accountability are paramount. Our SLA-based approach stands as a beacon of excellence in this domain, delivering a service framework that assures.
1. Consistent Service Excellence:
- Our SLA-based management approach is a commitment to deliver a consistent level of service excellence. We understand that the reliability of your IT systems is fundamental to your business’s success.
- To ensure this consistency, we define clear and measurable performance benchmarks. These benchmarks serve as the foundation of our service, guaranteeing that your IT systems operate at peak efficiency.
2. Swift Issue Resolution:
- Downtime and disruptions can be costly and frustrating. With our SLA-based management, you can trust that any IT issues will be addressed promptly and efficiently.
- We establish defined response times and resolution commitments. This means that when problems arise, our team is ready to spring into action, minimizing downtime and mitigating disruptions to your business operations.
3. Transparency and Accountability:
- We believe in complete transparency and accountability. Our SLA-based approach provides you with both.
- You’ll have a clear understanding of what to expect, as we outline the scope of services, response times, and performance metrics in the SLA. This ensures that you get precisely what you’ve signed up for.
- Our commitment to transparency means that you’re never left in the dark about the status of your IT systems or the progress of issue resolutions. We keep you informed every step of the way.
In essence, our SLA-based management approach is your guarantee of a seamless and efficient IT operation. We take the responsibility of maintaining your IT environment seriously, and we do so with precision, timeliness, and utmost transparency. Your IT infrastructure is poised to operate at its best, allowing you to focus on what truly matters—your core business activities—with the confidence that your IT systems are in expert hands.
Why Partner with Us?
On-Site IT Experts for Seamless Network Operations
We deploy certified IT professionals at your premises to manage, monitor, and maintain network infrastructure, ensuring uninterrupted business continuity and faster issue resolution..
Proactive Network Monitoring & Preventive Maintenance
Our FMS model includes routine checks, system audits, and real-time alerts—enabling us to identify and address network issues before they affect performance or security.
Customized SLAs with 24/7 Support Capability
We offer flexible service level agreements tailored to your operational hours, with availability for 24/7 support, ensuring your IT environment is always backed by committed service uptime.
Scalable Resource Deployment Across Locations
Whether you need one IT engineer or a full team across multiple branches, Radiant delivers consistent service delivery with centralized reporting and efficient coordination.
Cost-Effective IT Outsourcing Without Compromise
Reduce overheads without sacrificing quality—our FMS model ensures expert-level support without the costs and complexity of maintaining a large in-house IT staff.
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10+ Years
IT Facility Management Experience
30+
Onsite & Remote Network Support Expert
300+
Active Deployment of Services
360*
Proactive Network Health Monitoring
Why Choose Radiant as Your Preferred IT Managed Services Partner?
Choose Radiant as your preferred partner for IT Managed Services. Our expert management and dedicated support ensure the seamless operation and optimization of your IT systems. We provide customized managed services that enhance performance, improve security, and reduce downtime, tailored to your specific business needs.
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FREQUENTLY ASKED QUESTIONS
What does SLA-based IT network service mean?
SLA-based service ensures support is delivered with defined timelines, performance guarantees, and measurable response/resolution metrics.
What SLAs does Radiant typically offer for IT network services?
We offer SLAs with response times ranging from 30 minutes to 4 hours, and resolution timelines as per business-criticality—
What areas are covered under Radiant’s SLA-based support?
LAN/WAN infrastructure, firewalls, routers, switches, wireless solutions, servers, structured cabling, endpoint support, and internet connectivity.
How does Radiant monitor SLA compliance?
We use helpdesk ticketing systems, remote monitoring tools, and performance dashboards to track SLA adherence in real time.
Is remote and onsite support included in the SLA services?
Yes, we provide both remote assistance and onsite visits based on SLA categories—Standard, Priority, and Critical levels.
Can Radiant tailor SLAs to business needs?
Absolutely. We customize SLAs for uptime, support hours (9×5, 24×7), response/resolution time, and preventive maintenance frequency.
How are escalations managed under the SLA?
We follow a tiered escalation matrix with dedicated SPOCs, ensuring accountability and fast-track resolution.
Does Radiant support multi-location businesses under SLA?
Yes, we offer centralized SLA contracts with decentralized support delivery across multiple branches and offices in India.
What reporting is provided under SLA contracts?
Clients receive monthly performance reports, SLA compliance charts, downtime logs, and maintenance activity reports.
Why choose Radiant for SLA-based IT networking support?
Because we offer reliable response, measurable performance, certified engineers, proactive service, and a commitment to minimizing network downtime.
To find out more speak to our IT Managed Services specialists !
Call: +91-11-46515639/40 or email: leads@radiant.in